Orders placed on a Saturday, Sunday and/or Public Holiday, will be processed within 24 hours of the next business day.Ī signature is required upon delivery, so please select an address where someone is available during business hours to receive your purchase. Russell Athletic sends parcels via the Australia Post E-Parcel service, so please allow 3-7 business days for delivery. You may be required to pay further shipping charges where a change in delivery date or a change in delivery address is requested by you. Please note, all charges quoted to you are inclusive of Australian goods and services tax.
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Please note that we are unable to refund any shipping costs.Russell Athletic offers free 'standard’ shipping Australia-wide for all orders over AUD$100.Īll orders of less than AUD$100 will be charged AUD$9.95 'standard’ shipping Australia-wide.Įxpress shipping in Australia is AUD$15.95. If this instruction is not carried out, the cost of any customs duties may be deducted from your refund value or the item may be returned back to you at your cost. It is extremely important to declare the goods as 'returned for refund goods' on the customs declaration as Zee & Co will not be held liable for any import duties.
Funds will be refunded to your original method of payment within 5-7 days. Once approved, we will send you an email to notify you of your refund. Once we have received your order at our warehouse it will be inspected to ensure it meets all our returns criteria. Please visit our international returns portal here - to arrange your return. Our stores will be unable to accept any online order returns on the 26th, 27th and 28th December 2022.
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For exceptions and full returns terms and conditions please click here. Please note that the refund must return back onto the original card used.
Simply take your delivery note or order confirmation and the product you wish to return or exchange to a Zee & Co Branch within 14 days of receipt and inform the sales assistant you purchased the item online. You can print off a new Returns Procedure Guide here. If your parcel does not contain a free UK Royal Mail returns label, please contact our Customer Care team to obtain a new one. Please click here for full terms and conditions. Attach the Royal Mail returns label to the outer packaging of the parcel and drop it into an official UK Post Office. Please complete the details on the Returns Procedure Guide (which you will find enclosed with your order) and return the information with the unwanted item(s). Therefore, please allow up to 30 days for a refund to be issued. If you would like to return your purchase (sale or non-sale) for a refund, simply return your item(s) within 14 days of receipt and enclose either a copy of your original invoice or returns procedure guide (which you will find enclosed within your order).įor exceptions and full returns terms and conditions please click here.ĭue to Royal Mail strikes planned there will be a delay to our Royal Mail returns service. Orders placed from 17th October 2022 can be returned for a refund up until 7th January 2023, subject to our return terms and conditions. For your ease we offer several return options. we want you to be fully satisfied every time you purchase from us and even though we inspect every item before an order is shipped, we understand that occasionally you may wish to return an item to us for a refund.
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